If a guest doesn’t arrive for their booking, it’s important to mark the reservation as a no-show so that you don’t pay commission.
It’s easy to mark a reservation as a no-show in the extranet. Just take a look at the steps below:
- Click on the 'Reservations' tab in the extranet and select the number of a specific reservation.
- Click 'Mark as a no show' on the right-hand side of the page. This will be saved as a cancellation.
- You and the guest will receive a confirmation email.
The ‘Mark as a no show’ button is available from 00:00 on the check-in date, for up to 48 hours (two business days) after the check-out date.
Important: You should always let us know about any no-shows, so that you’re not charged commission for these bookings.
Tip: You can also quickly mark a no-show on the Pulse app.