If the guest’s card is showing as invalid, take a look at the steps below:
1. Open the ‘Reservations’ tab in the extranet and click on the guest name or reference number.
2. Select ‘Mark credit card as invalid’ on the right-hand side of the page.
3. If the credit card was marked as invalid before the guest cancelled, the guest will automatically receive an email requesting new card details within 24 hours.
4. You’ll get an email when the guest updates their details, but if you don’t receive these within 24 hours, you can cancel the booking on the ‘Reservations’ tab.