The guest's card is showing as invalid, what should I do?

If the guest’s card is showing as invalid, here’s what you should do:

1. Click on the Reservations tab in the Extranet and select the reservation.

2. Click on the reservation number of the specific reservation, and select Mark credit card as invalid on the right-hand side of the page.

3. If the credit card has been marked as invalid before the guest cancelledthe guest will automatically receive an email requesting new card details within 24 hours.

4. If you don’t receive new credit card details within this time, please contact our Customer Service Team

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You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.