Booking.com only charges commission on confirmed stays, so we don’t charge a fee when a reservation is cancelled. Remember to always inform us of any cancellations, so that an invoice isn’t generated and you’re not charged commission.
Here’s how you can cancel a booking:
If a guest contacts you to cancel their booking, please advise them to do this via their confirmation email, or Booking.com profile. Guests can find this link on their confirmation.
For help on what to do when you have an overbooking, take a look here.
The no-show button will show for 48 hours, starting from 00:00 after the confirmed check-in date.
After this point, you won’t be able to report a no-show.
Invalid credit card:
For information on what to do when the guest has an invalid credit card, please see these tips.