Do I pay commission on cancelled bookings?

Booking.com only charges commission on confirmed stays, so we don’t charge a fee when a reservation is cancelled. Remember to always inform us of any cancellations, so that an invoice isn’t generated and you’re not charged commission.

Here’s how you can cancel a booking:

If a guest contacts you to cancel their booking, please advise them to do this via their confirmation email, or Booking.com profile. Guests can find this link on their confirmation.

Overbooking:

For help on what to do when you have an overbooking, take a look here.

No-show:

If the guest hasn’t shown up, mark the reservation as a ‘no-show’  by clicking on the 'Reservations' tab in the extranet. For more information, see this article.

The no-show button will show for 48 hours, starting from 00:00 after the confirmed check-in date.

After this point, you won’t be able to report a no-show.

Invalid credit card:

For information on what to do when the guest has an invalid credit card, please see these tips.

Back to Home Back to Partner Forum