I'd like to set up a deposit/pre-payment. How can I do this?

If you don’t accept credit cards, you’ll need to contact the guest to set up payment to your bank account.

To keep this as simple and as smooth as possible, it’s best to provide a deadline for payment and inform the guest of this.

If you do accept credit cards, you can charge a deposit or prepayment to the card the customer booked with. The amount should be the same as the amount stated in the booking conditions.

Always make sure your payment policies are up to date (you can check these in the Property tab, then ‘Policies in the extranet).

You can also add this information to ‘The fine print’ section of your page by clicking on the ‘Property’ tab, then selecting ‘Request changes to your description’.

Back to Home Back to Partner Forum