I need to close my property due to illness, renovation, or other unforeseen circumstances. What should I do?

If you need to close your property, please get in touch with our Customer Service Team, who will be able to help.

Here’s what you need to do:

1. Contact Customer Service via the ‘Inbox’ tab in your extranet, or call your local customer service number.

2. Let the team know the dates and reservation (numbers and guest names) that will be affected. Our team will work with you to find the best solution for the situation.

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