If I choose to waive cancellation fees, how can I do this?

Even if a guest has booked a non-refundable rate, they may request to cancel this free of charge.

If this is the case, our Customer Service team will contact you to discuss this. Whilst we always explain the booking conditions to the customer, waiving fees is a friendly gesture that may prevent complaints and keep customers happy.

This is completely your decision and our team will update the system and customer with whatever you decide.

In either case, you won’t be charged commission on cancelled bookings.

Back to Home

Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.