How is my review score calculated?

The score that shows on your page is an average of all the reviews shown at the time.

Which factors are involved?

Guests fill out a score (from 2.5 to 10, 10 being the highest) for each of the categories listed below. We then generate an average for the whole review based on these scores and divided by these six categories:

- Staff

- Service and facilities

- Cleanliness of the room

- Comfort

- Value for money

- Location

(Please note that categories are subject to change.)

The guest is only asked to evaluate WiFi when it is offered at the property.

Are you looking for tips on how to respond to your guest reviews? Click here for some helpful hints! 

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Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.