You have the option to respond to all reviews which contain comments. This is a chance to interact with your guests in a positive way and appeal to new customers. All responses are shown on your page, right below the review.
In the case of a negative review, take the chance to turn it into something positive. How you respond to a negative review says more about your property than the negative review itself. Look for potential opportunities to improve the experience at your accommodation for future guests.
If you’d like to speak to the Booking.com team regarding a review, send us a message through your inbox, selecting ‘Reviews’ as the subject.