When a guest makes a booking, their reservation is confirmed immediately. So it’s not possible to reject a reservation.
Depending on your policies, a guest may be able to cancel their reservation using a link in their confirmation email or via their Booking account. In some cases, you’re able to initiate a cancellation request if a guest asks you to do so, or if there are issues with guest payments. See below for more information.
Request by guest:
If the guest hasn’t shown up, mark the reservation as a ‘no-show’ in the extranet or on the Pulse app.
Invalid credit card:
For information on what to do when the guest has an invalid credit card, please read this article.
No deposit/pre-payment received:
If you have not received these as expected, you can find out more about the actions you need to take in this article.
Are you a guest? If so, visit Customer Support Centre