Can I ask the guest for their arrival time?

When guests book, they’re asked for an estimated arrival time. You can find this, along with the rest of their details, in the ‘Reservations’ tab in the Extranet. Click on the name or reservation number to see all details.

If the guest hasn’t provided their arrival time, you can send them a message by using the ‘Guest communication’ box. You could also give them a call.

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