How do I contact

We’re always here to help you with any questions that arise – through a variety of communication channels. Follow the steps below to get the answers that you need. 

Get help from a Partner like you

Join the Partner Forum

Take a look at our Help Centre

We’ve created this help centre with you and your questions in mind. Our articles cover the most relevant topics to partners – and we’re constantly updating this based on your needs.

Tip: search by using keywords, or look out for related articles that appear on the right-hand side of any article page.

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Send a note

Do you have a specific question about your extranet, reservations, or any of our products and services?

Contact us by sending a message via your extranet Inboxand we’ll aim to get back to you within 24 hours. Solve your query faster by using the right subject in your message.

Go to your extranet


Got an urgent question and need to call us? Call the dedicated phone number* found in your extranet ‘Inbox’. For questions about reservations, press ‘1’ to reach the customer service team. For other issues, follow the voice prompts to get in touch with the right department.

If you can’t log in to your extranet, please contact one of our teams to help you with this.

Got a specific financial question?

Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.

*These phone lines are available to current partners of only, which is why we share them privately. 

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