We’re always here to help you with any questions that arise – through a variety of communication channels. Follow the steps below to get the answers that you need.
Take a look at our Help Centre
We’ve created this help centre with you and your questions in mind. Our articles cover the most relevant topics to partners – and we’re constantly updating this based on your needs.
Tip: search by using keywords, or look out for related articles that appear on the right-hand side of any article page.
Send a note
Do you have a specific question about your extranet, reservations, or any of our products and services?
Got an urgent question and need to call us? Call the dedicated phone number* found in your extranet ‘Inbox’. For questions about reservations, press ‘1’ to reach the customer service team. For other issues, follow the voice prompts to get in touch with the right department.
If you can’t log in to your extranet, please contact one of our teams to help you with this.
English-speaking lines are available 24 hours a day, while other languages are available Monday to Friday.
Got a specific financial question?
Call the dedicated Finance phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet. Please note that our finance team is available during business hours, Monday to Friday only.
*These phone lines are available to current partners of Booking.com only, which is why we share them privately. Be sure to write these numbers down, or save them to your own phone.