We’re listening: here’s what we’ve improved to give you more peace of mind
We understand that renting out your property isn't just a case of clicking a few buttons. It's more personal than that. For your peace of mind, we’re constantly working to improve the tools and services available to you – giving you more control over your property and the guests that book it.
Here are some updates we’ve made, based on your feedback.
Introducing yourself to potential guests shows them why staying at your property is a unique experience. It can help you attract more bookers and, most importantly, set the right expectations for their stay.
On the ‘Your profile’ page in your extranet, you can add a personalised message about yourself, your property and the neighborhood.
With this new feature, you’re in control of who can book your property. You can now set guest requirements like verified phone numbers, address details and number of past stays with Booking.com partners.
To add guest requirements, head to the ‘Policies’ page in your extranet*.
Our new damage deposit tool helps to protect your property and manage guest expectations. You can now include details like the deposit amount, your preferred payment method, and your refund policy.
To add damage deposit details, head to the ‘Policies’ page under the ‘Property’ tab in your extranet.
We take your personal safety and the security of your property very seriously. For your peace of mind, we offer 24-hour support in over 40 languages. And in the rare case that something does go wrong, you can instantly report a guest’s misconduct and block them from making future bookings with you.
You can report guest misconduct up to 7 days after check-out, via the ‘Reservations’ tab in your extranet.
Let’s grow together
Our efforts to support you don’t stop when your guests check out. We’re still working on a range of additional updates, and will let you know as soon as they become available.
In the meantime, let us know what you think: it’s the easiest way to get your voice heard.
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*This feature is currently only available to some property types, but we’re working hard to roll it out for all partners as soon as possible.