It’s important to let us know about any cancellation requests you receive from guests, so you’re not charged commission for these bookings.
If a guest wants to cancel a reservation, it’s easy to for you to request this in the extranet. Just follow these steps:
- Go to the 'Reservations' tab.
- Click on the relevant guest name or reservation number.
- Select 'Request to cancel reservation' on the right-hand side of the page.
- Both you and the guest will receive a confirmation email that the reservation has been cancelled.
Important: requests for cancellations from guests must be received at least 48 hours before the guest's check-in date.