Earlier this week some invoices were issued with the following message:
“The amount of the invoice will be netted from your payout in accordance with the relevant (Payments) clauses of our General Delivery Terms. Therefore, no payment is required from your side unless the total amount of due invoice(s) is higher than the payout amount.”
Unfortunately, the text on the invoice was incorrect and should have read ‘gross’ instead of ‘netted’. To correct this, we immediately refreshed the invoice with the right wording ‘gross’, meaning the updated invoice is now in your extranet.
Please note the following:
- If you printed a hardcopy of the invoice for further processing, please check if you have the correct version.
- If you have filled in a contact email address under ‘Invoices will be sent to this address’, you will still have an incorrect invoice since the PDF cannot be refreshed automatically. Please download the correct one via your Finance tab in the extranet.
KEY TAKEAWAY: You still have to make the payment before the due date mentioned on the invoice, as usual.
This incident was caused by a technical issue impacting the invoicing text. Our teams were able to fix this very quickly, to ensure you received the correct invoice with the right text as soon as possible. We’re very sorry for the inconvenience. We can now confirm that, as of today Friday 3 August 2018, all invoices are issued correctly in your extranet.
To prevent this error from happening again, our technical teams immediately started an official evaluation process into the root cause of this issue.
Again, we would like to offer you our sincere apologies for this inconvenience. Should you have any questions, you can reach us 24/7 via your extranet inbox.
The Booking.com Team
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