Discover a secure, reliable and easy way to take guest payments that can help you reach more guests, reduce cancellations and save time on admin.
At Booking.com, we can facilitate guest payments for you – in a way that suits your property’s needs.
The benefits for your property
By choosing to use our payment solutions:
- you won’t have to chase guest payments
- you won’t have to deal with fraudulent online bookings
- you’re guaranteed payouts according to your policy
The benefits for your guests
Until now, a lot of international travellers might not have been able to book your property because their preferred payment options haven’t been available.
With the help of our alternative payment methods, you can appeal to more international guests, through payment options like:
- WeChat Pay
With more guests able to pay for a stay online, your cancellation rate should drop, too. Our statistics show that guests who use online payment are much less likely to cancel or not show up than those who don’t – meaning more secure revenue for you.
We have two payments solutions to choose from: one where your guests can only pay online (meaning Booking.com facilitates all your payments), and another where guests can choose between paying online or at your property (meaning we only deal with your online payments).
Find out more about our payments solutions below.
You can choose to have Booking.com facilitate all of your guests’ payments for you. You’ll receive guaranteed payouts by bank transfer for all your reservations (depending on your property’s reservations policies).
PLEASE NOTE: This payment service is not yet available everywhere. If it is not available, you will be redirected to your Extranet homepage. We will contact you once it becomes available for your property.
To check whether this service is available for your property, and for more information on associated costs, log into your extranet and click on the ‘Finance’ tab. Then select ‘Getting paid’ from the drop-down menu and scroll down to the FAQs at the bottom.
You can offer guests the choice to pay through Booking.com or they can choose to pay you directly. Whenever guests choose to pay online, we facilitate their payments and send you the money by virtual credit card or bank transfer.
NOTE: This payment service is not yet available everywhere. We will contact you once it becomes available for your property.
To check whether this service is available for your property, log into your extranet and click on the ‘Finance’ tab. Then select ‘Online Payments’ from the drop-down menu.
If you aren’t eligible for this payment system, you’ll be redirected to your extranet homepage. We’ll contact you once it becomes available for your property.