As Booking.com is a global platform, your native language may not always match that of your guests.
To facilitate and ease communication between partners and guests, a translation feature can be found in both the extranet and the Pulse app:
- Go to ‘Messages’ on Pulse, or ‘Guest messages’ in your extranet ‘Inbox’ tab.
- Click on the ellipsis icon (‘...’) next to the message you want to translate.
- Click on the ‘Show translation’ pop-up that appears.
- The message is translated into the preferred language you’ve chosen in your settings.
Note: This feature currently only functions one way, meaning your replies will not be translated. We encourage you to respond in your guest's preferred language to offer the best possible experience.