Customer Requesting Invoice for Stay

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32 comments

  • Avatar
    pibomarco

    If you are going to charge the guest directly, then you should also print an invoice or "invoice". :)

  • Avatar
    Missclairebatt

    Booking.com handle all payments. Booking.com transfer monies then to me

  • Avatar
    pibomarco

    You can let the guest know, that he paid to Booking.com and can use an invoice that he received from BDC. (Although legally you still should create an invoice after the service is made). I would suggest you to create an invoice without bothering the guest too much. You wont get many requests like these. Well at least I don't. 

  • Avatar
    Missclairebatt

    thank you for taking the time to come back to me. That's quite true takes two minutes to make something up on word. Thank you again

  • Avatar
    Leandri Klopper

    Hi there!

    If you're going to set up the invoice yourself, just remember that the following details is required:

    Company name, Trading name, Company's registration number, Address of the company and the VAT nr of the company. 

    That's what the guest has to provide you with for you to make the invoice out in such a way that they can claim it back from their company. 

    Happy invoicing!

  • Avatar
    Angela

    The invoice needs to be provided by whoever they paid the money to.  If you provide an invoice and they have a booking.com invoice as well, they can claim this twice.  If they paid to booking.com you should tell them to ask booking.com for an invoice.  

  • In Canada we collect the money from our guests.  Therefore I am assuming we are responsible for issuing the invoice and receipt?  Can anyone confirm if in Canada the customer is also able to retrieve an invoice from Booking.com?  If the guests can get an invoice from Booking.com and one from us and then they want to claim it twice as a business expense, then that fraudulent activity is theirs and not ours.

  • Avatar
    Veronika Group

    If they haven't paid yet, you shouldn't issue an invoice but rather an offer. If they paid then you can issue an invoice to that amount. Either way, you should be the one issuing the invoice, not B.com, as the guest is staying with you.

  • Avatar
    Vladdinus

    I have the same struggle as our colleague Missclairebatt.
    Claire, have you managed to invoice? Did booking provided the invoice to the customer as expected? Or you had to create the invoice yourself?

  • Avatar
    pibomarco

    BC provides booking confirmation. You as a host must create an invoice for the guest.

  • Avatar
    Vladdinus

    Ok...Does BC provide an invoice template? Do I have to create the invoice from scrap?

  • Avatar
    Thealika

    Question: If BdC takes the payment from the guest, should they not also issue the invoice?
    I am not a Registered company I trade with my TAX ID (Fiscal Code in Italy).

    My invoice is as good as nothing in terms of a legal document, No stamp, No Hotel Logo, No Legal Trading Name etc. I might as well write it out by hand.

    Does not BdC have something specially designed for business traveler? 
    I saw that option some time ago, I remember it was designed specially for the Invoice purpose, (could be mistaken but let me know, if it works, how it works)

    I really want to tell the guest contact BdC for his invoice, but don't know if I'll be technically doing the right thing.

  • Avatar
    Leandri Klopper

    Hey Thealika ,

    Thanks for your detailed post. 

    As far as I can determine from all the comments on this thread, if Booking.com collects payment from the guests then the guests must contact Booking.com for the invoice. 

    Angela said: " If you provide an invoice and they have a booking.com invoice as well, they can claim this twice." and it makes sense. 

    If you want a Template for an invoice, I suggest searching google for a template (or if someone here has a nice template they are willing to share that would be nice).

    Best of luck!

  • Avatar
    Angeluanna

    Has anyone sorted this out. Because I have just figured it out and have emailed it to the guest. If you need any help get intouch at angeluanna@gmail.com

  • Avatar
    Leandri Klopper

    Hey Angeluanna ,

    Oh wow, thanks for the feedback! 

    So is there an official invoice that you can download somewhere? (Asking for our friends)

    Keep well. 

  • Avatar
    Angeluanna

    Hi Leandri, Click on Reservations
    Put in the date you want to look up - click Show
    Click on the guests name- on the right hand side click on Print this page
    A box opens- click on Print
    Another box opens - scroll down to Open PDF in Preview
    Click on File and Save to Computer or Desktop and then email it to the guest.
    Hope this helps
    Angel

  • Avatar
    Jessie & Jay (B&B in Canada)

    Angeluanna

     

    This is a great method to print an invoice when the customer pays booking.com.  I did notice that when I tried it on my extranet that the commission that BDC takes is shown.  Minor point but it would be nice if this information was not visible to guests.  Perhaps BDC will give us the option to print without the commission field included?  (They already ask us if we want to also print the Policies when printing the reservation details.)

  • Avatar
    Angeluanna

    If you have Adobe Acrobat you can delete what you want. Install AA to your computer and drag the pdf invoice to it. Then you can edit.  Hope this helps

  • Avatar
    Jessie & Jay (B&B in Canada)

    Hi Angeluanna,

    Thank you for your follow up.  As I only have Adobe Acrobat Reader (Free version) I cannot edit PDF's with Acrobat.  However, I have photo editing software (Photoshop) that will allow me to edit it.  Another option would to print it.  Cover over the commission with white-out or correction tape and then scan or take a photo of it and then send it to the guest.

  • Avatar
    M Adamopoulou

    Hi! Angeluanna thank you for the valuable information but I have some questions. I’ve been trying to find out the right solution from the moment I joined BDC and I really can’t.
    1. Booking.com handles my payments and I get paid every next month at the 15th after checkout. So if guest requests an invoice after checkout what do I do. As I understand invoice is issued a few days before my payment transfer.
    2. As far as I can see in PDF it’s not an official Invoice I
    but only “Reservation details “ that states payment details and policies.
    Am I right? I don’t know 🤷‍♂️.
    I found this thread and now I’m more confused 🤷‍♀️ .
    Since the reservation agreement is created between you and the guest when they book at your property (and the guest is charged on your behalf), you’ll need to provide an invoice for them at check-out. This can be on paper, by email, or both.
    Keep in mind that Booking.com won't send you the invoice for the room reservation to you or the guest – that's your responsibility towards the guest.
    The point when the guest is charged might have tax implications for you.
    Please give your feedback...

  • Avatar
    pibomarco

    To make it short and simple..
    - open Word and create an invoice sample on your own.



    P.S. For each guest that is staying at your property you should issue an invoice.. If not for them you need to do that for your tax officials. At least in my country and many others. Either way, this kind/sample of invoice will be good enough for the guest. 

  • Avatar
    M Adamopoulou

    Thanks -pibomarco for your feedback and sample of invoice. Very helpful indeed.

    For tax officials I have given the invoices Booking.com have issued and have no problem.

    Have a nice weekend.

  • Avatar
    Leandri Klopper

    Hey everyone,

    Angeluanna  thanks so much for elaborating! Very helpful indeed. 

    pibomarco  - Thanks so much!

    M Adamopoulou  - if all else fails, do Both. Download the Booking.com one and issue your own. Attach it and provide both to the guest. All basis covered. 

    Keep well all!

  • Avatar
    M Adamopoulou

     Thank you all for the feedback.  Very useful information.

    Take care...

     

  • Avatar
    michael beeston

    Thanks guys..very interesting info..nice Pibomarco.............Like you if a guest asks for an invoice we do one up similar to yours..many thanks.

  • Avatar
    michael beeston

    We do not use Booking.com for the payment,  ( only for the confirmation of the booking) we debit every guests credit card with our own machine and give an invoice when asked......so far no problems.

  • Avatar
    M Adamopoulou

    Unfortunately things are a little bit complicated in Greece. Starting from this December we have a new law regulation requesting from all Greek residents when booking to submit their VAT no. together with their ID no. So much frustration nobody wants to give their VAT no.

  • Avatar
    michael beeston

    hmmmmmmmmmmmmmmm..a bit difficult  (good luck)

  • Avatar
    M Adamopoulou

    Difficult??? No we are used to it.Tax legislastion is always changing, making us wondering all the times whats right and whats wrong. Its a hard puzzle we  are faced with to solve  but we will survive after all. Think pink....

  • Avatar
    michael beeston

    "M"..you are always positive.it is 4.30am in Surfers Paradise and I am off to work early this morning...too busy before Xmas..............and yes I have had my coffee (haha)

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