I have one week posted my Apartment Callejon de Hamel in Havana, Cuba for rent in Booking.com and donesnt have any guest

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6 comments

  • Avatar
    Leandri Klopper

    Hey Nora, 

    Welcome to the Forum and to Booking.com!

    This article helped me a lot, because Booking.com's specialist wrote it. Maybe take a read there and feel free to share/ask:

    Ask an Account Manager: Peak Season Prep 

    It's all about it basics!

    Best of luck. 

  • Avatar
    Roman - VISIONAPARTMENTS

    Well i assume you dont have any reviews yet. Thats why guests wont book. Try to make an attractive price so you will get bookings and reviews. Than you can put again your regular prices. Should work usually.

  • Avatar
    Noraesquivel515

    Hi Roman, thank you, for your comment.  I was reviewing again the calendar in my Apartment Callejon de Hamel in Havana, Cuba and all days look like  blocked  for all year and in Booking.com search appear like all is rented. I tried to change it,  but it was impossible, now I don't know what ca I do??  

    Do you have some idea about??

     

    Thank you again for your help, Nora Esquivel Owner

  • Avatar
    Roman - VISIONAPARTMENTS

    Hi Nora,

    can you tell me which colour the days/rates have? Are they yellow or red? You should try to open sales for this rooms. I also think that your account manager from booking.com will be able to assist. You will find contact details under the message tab in the Extranet on the right side. 

    Loogking forward to your reply.

    Regards,

    Roman

  • Avatar
    Noraesquivel515

    Hi Roman the color is like dark red. I tried to change it but it's impossible.

    Thank you, Nora

  • Avatar
    Roman - VISIONAPARTMENTS

    Dear Nora,

    when its red the rooms are closed. Please go to the Rates & Availability tap and choose there the period, days in the week etc. you want to open. As the action to perform choose "open" and click update and save changes.

    Regards,

    Roman

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