communication with a guest


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    Leandri Klopper

    Hi there!

    Thanks for posting. 

    I've recently seen a nice idea from one of the partners, Mike. He suggests taking a photo (or designing a nicely typed out sheet) with the internal rules on and posting it as a photo on your property page. This way the guest can see it before they get to your place. 

    Also make sure the rules are posted in/around the property just to emphasize it. 

    Hopefully this will help a bit. Keep well and best of luck!

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    Houda Auclair

    Thank you Leandri!

    Good idea, I'll do it.

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    Laura, Community Manager

    Hi Houda and Leandri, we've just started a thread dedicated to the guest welcome email. Hopefully our community members will have some advice on this topic! Feel free to add in your own tips to kick off the discussion :) 

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    Leandri Klopper

    Thanks Laura!

    Pleasure Houda.

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    I have a very detailed Booking page and I always send a welcoming message as soon as I get a booking. In it I remind them that my B&B is in a new gated community and that they will have to get in touch with me before their trip so I can give them all the details. If I do not get an answer, closer to the arrival date I send them a second note giving them my phone number. Still, I have many guests who book months in advance and they never get in touch. The date of arrival comes and you do not know if they are indeed going to show up. I have even had guests that, once in the country, get lost in town and eventually phone angry because they cannot find the property. It does not make for a very nice experience. I really do not know what else to do!

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