We are trying to get more guests during low season and used overtime some promotions.
The strange thing is that guests using a promotion rate us far lower than guests that pay the full price. For example, I do not understand why we score a 7.5 on value for money when people received a discount, up to 50%, and our average score on value for money is 9.5. We do not treat guests with a discount different.
Is it just bad luck that they score us lower or do you have the same experience with discounts?
Le Moulin Malin