Are you new to the forum? Introduce yourself!

Featured

Laura

10 October 2018 12:22
Edited

Since our last Introduce Yourself in June, we’ve had a lot of new members join our community. I’d like to welcome everyone who is new to the forum and give our community a place to say hi to the newcomers!

I’ll kick things off! I’m Laura and I’m part of the Partner Communities team at Booking.com. While I used to live in Australia, I’m now based in Amsterdam and my focus is to help you connect with other partners. You’ll see me post weekly questions to the community and from time to time I’ll post in the threads.

A few facts about me:

I love biking to work every day.
I love cooking, especially Thai and Indonesian cuisines
I don’t have any pets, but I do have a green thumb for plants. I especially love growing my own vegetables and herbs.

It’d be great to hear a bit more about you. Here are some questions to get you started… but feel free to and anything you would like to share!

Where are you from?
What’s your property like?
What kind of advice would you like to get on the forum?

Looking forward to meeting all you :-)

Housekeeping

If you are new to our forums, check out this article about how things work over here, including our Community Guidelines.
Please do not post any personal information (i.e. confirmation numbers or email addresses that aren’t yours). If it happens, the sensitive information will be edited and you’ll receive an email from our moderation team letting you know. Thanks for your understanding!

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

Comments

39 comments

3

Permalink
Dsandoval

10 October 2018 12:45
Good morning

Is a pleasure for me to be part or this forum

I want to know how to pay the comissions to Booking. com
2

Permalink
M Adamopoulou

10 October 2018 15:02
I'm also new and I'm very excited to be a member of this forum. So many things to learn from all of you and very good and helpful advice. Many thanks to everyone for the great support.
3

Permalink
Joey

10 October 2018 15:40
How do you collect payment from guests? If you let booking.com collect payments you need not worry about commission as booking.com just deducts the commission when it pays you (usually by bank transfer).
3

Permalink
M Adamopoulou

10 October 2018 16:53
Joey exactly so simple. Although a guest told me that I am a very strict hostess because guests have to prepay and they have no other option.
2

Permalink
Joey

10 October 2018 17:37
M Adamopoulou Thanks for replying - that is not strictly true - BDC lets US choose the cancellation policy so guests can prepay 50 days in advance or just one day.
2

Permalink
M Adamopoulou

10 October 2018 17:43
Joey my cancellation policy is 7 days but my guest would prefer to pay with his credi card.
2

Permalink
Joey

10 October 2018 17:47
M Adamopoulou don't know what to say - pay for what with his credit card? Just the cost of the accommodation? I never had issues with guests wanting to use credit cards. I take a damage deposit in cash when guests arrive and if they magically have been travelling without a penny I point them to the ATM next to my house.
2

Permalink
Polatbey6565

10 October 2018 17:48
Hello everyone,

We are Mahmut and Bolat managing our property together.

The first thing that we would like to understand is as follows: We applied for two of our properties located in two different neighbourhoods of Alanya city of Turkey. One has become operational and we have already received two reservations. But, we have not been contacted by booking team for the other one. To whom we should talk about this?

Thank you in advance.
2

Permalink
M Adamopoulou

10 October 2018 18:04
Joey unfortunately my property is up the hill 5 klms away from the nearest ATM. Yes for the accommodation. Am I doing something wrong?
1

Permalink
Joey

10 October 2018 18:28
M Adamopoulou I've been with BDC for less than a year so please don't consider me an expert. In my opinion (some partners agree, others don't). The best thing that booking.com has is payment through and by booking.com. You have to activate it (send a message and they'll do it for you) and guests will always pay booking.com and you never have to worry if a guest is going to pay you or not - check in is a breeze as you don't even need to look at a credit card...... guests just pay online BUT NOT TO YOU - they pay booking.com. Booking.com the next month - usually around the 15th pays you all the money you have earned minus their commission.
0

Permalink
Joey

10 October 2018 18:38
As regards the damage deposit I only ask for Euro 50 in cash and BDC told me to send a message to all guests before they arrive informing them of this damage deposit in cash. Even though it is written in their fine print. DO NOT MAKE EXCEPTIONS. Once I had two girls who arrived without ' knowing' anything about this deposit. I let them in and as I was tired I just went to sleep. My mobile phone woke me up and it was booking.com from the USA. I could not understand at first as I thought they wanted to assign me two guests and I told them I was full up. Turned out that these two girls had checked out of my place while I was asleep and escaped - taking with them a hard drive (nothing irreplacable and it cost just under Euro 100) and as en excuse they said that they did not feel comfortable with me. No idea what I did wrong! I hardly spoke to them for 4 minutes. I reported the theft to BDC and all they could come up with was ' we offer you our deepest sympathies'. Let me stop here.....
0

Permalink
Joey

10 October 2018 18:50
Hi Polatbey6565 - I would say that you should contact the same people you contacted for your first property and who listed it with booking.com :-)
2

Permalink
Weigelt

10 October 2018 19:55
We own a bed and breakfast in Kona Hawaii (Beautiful Edge of the World). We're on a small coffee and macadamia nut plantation. It's always fun hosting owners from other B&B's -- to commiserate and share funny stories.
1

Permalink
Katerinka12

10 October 2018 19:58
Joey, it seems to me those 2 girls didn't understand what is security is all about. They thought they lost that money and will never get back. That's why they stole the hard drive. As "compensation" for their security deposit.

Did they leave bad review?
0

Permalink
Joey

10 October 2018 20:10

Edited
No Katerinka12 I did not take a deposit - that was my mistake. BDC called me and asked me if I wanted to waive the cancellation fee. Heck NO! They could not leave a review since they cancelled - but of course they cancelled after they had checked in so BDC had to withdraw payment from their card for their stay at least.
1

Permalink
Katerinka12

10 October 2018 20:13
You are a bit lucky that there was cancelation fee. I just don't get... How there were able to get access to hard drive?
0

Permalink
Joey

10 October 2018 20:24
Katerinka (1). With payments by booking.com you can set your cancellation fee 7 days, 14 days or so away from the check in date, (2) There was a hard drive in the bedroom connected to the TV. That is why it was nothing important - just copies of films I had.
2

Permalink
Bandara Hotels & Resorts

11 October 2018 04:22
Hi all,

We have several hotels/resorts all located in Thailand from 3-5 stars. We are here to help B.com/B.com partner and hopefully B.com can share good tip with us as well.
2

Permalink
Thariwasc

12 October 2018 03:26
Hi all, nice to be part of this of this forum. I'm from Phuket Thailand. I have a 14 bed room villa in one of the well-known Golf Course in Phuket. Several questions, I like to know;

1. If I want to do special package to attract a golfer, can B.com do it and how.

2. If we want to offer special deal for a specific country like China apart from the program you offered for Chinese Golden Week. Can we tailormade it?

please advise, Tony
0

Permalink
Bandara Hotels & Resorts

12 October 2018 03:35
Thariwasc It very nice to have property from Thailand join us here.

Regarding your question,

1. Yes, Booking.com can do that but it will not much information that we can put on website.

1.1 Create new room type (e.g. "Deluxe room with golf package")

1.2 Create new rate plan and add text same way when we have value add offer. But not sure how much it will be help as there is limited space for text.

Either each option I suggest that you put your package details on Fine print note as well but keep it short and clear. And you can consult with you MM again.

2. Now (as of Aug' 18) Booking.com can do over 30 POS by country (reference as below image). All you need to do is inform your market manager.
1

Permalink
M Adamopoulou

12 October 2018 09:57
My husband and I own a Studio of 85 sq m that can accommodate up to 4 people. The Adam's Studio is located at the suburbs of Athens in Oropos. It is situated up in the hills surrounded by a beautiful scenery with a panoramic view to the sea and th mountains, which is admired either from the inside or the outside of the Studio.
Please feel free to visit us whenever you come to Greece for an unforgettable experience.
1

Permalink
Sara Jarvis

12 October 2018 11:29
Hope to visit you all , I love to travel

im in London UK and really enjoy hosting favourite hobby football and go to many matches with my guests.

although it’s a business if guests want to be friendly it’s a bonus

im a floral designer and get to create arrangements for weddings and events

look forward to seeing some of you on my travels
0

Permalink
M Adamopoulou

12 October 2018 18:31
Hello Sara my family is very athletic and love sports. Football is also our favorite we are AEK and we are very happy because this year AEK is playing in The Champions League.
0

Permalink
Alana

13 October 2018 08:14
My Name is Alana, i've been a partner with booking.com for over 8 years, i have 2 very different properties on B.com, one in Scotland and the other in Spain. Never used this forum, but already getting pissed off with it!
1

Permalink
M Adamopoulou

13 October 2018 08:50
Alana I don’t understand why?
1

Permalink
Thuild - Your world of creation (franchise)

13 October 2018 09:02
Alana seems to have other issues. She is pissed at BDC for not giving her certain options.

But since we don't know the backstory and where she is from, it's hard to see why.

8 years and still having troubles like this shows how doing the same things and expecting different results doesn't work.

That's my $0.02 on the matter after sifting through all her comments.

Cheers,

Zsolt - www.thuild.com
0

Permalink
Alana

13 October 2018 09:19
Because folk are advising me to read through all the comments and posts looking for answers, instead of posting a question. i just dont have time for that!
0

Permalink
Alana

13 October 2018 09:29

Edited
and smart wido answers like that dont help. ive had one property in Scotland since 2000,and started with booking.com 2010. Which we have POS on site for, its also a much bigger property.

We have started a smaller property in spain 2 years ago, and fighting with b.com since to get them to take payment from customer as we could not! thats the background. if b.com just did what i asked 18 months ago. i wouldnt have wasted all my precious time. And yes i do consider my time as precious.
1

Permalink
Thuild - Your world of creation (franchise)

13 October 2018 09:42
Alana, you attitude might be the problem why it took you 18 months to get to where you are now.

Maybe BDC didn't have Payments by BDC active for Spain and that's why it was unavailable. My country has it just from this year. Last year it wasn't available. So you cannot request something that's not possible.

You've wasted more time than you would have wasted searching (using the search engine here) for the answer.

Anyway, you have your answers so you came here just to vent your frustration or what do you seek?
0

Permalink
Alana

13 October 2018 09:58
Perhaps my attitude is built frustration from asking booking.com repeatedly for support and them directing us to here. whats your problem?