Guest Payments and Finance FAQ

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6 comments

  • Really good idea to have this put up here, Laura.

    Hopefully people will go to this page and understand to use the links :)

    Zsolt - www.thuild.com

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    Leandri Klopper

    Seconded

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    M Adamopoulou

    Laura very helpful all this. Thank you for your support.

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    Lisa Burrows

    Hello,

     

    I am writing from the Farmhouse at Redcoats.

    A guest booked with us and his confirmation says that payment will be taken from the hotel. However on the confirmation when we sign into booking.com it says you have asked him for pre-payment.

    He is under the impression that he has already been charged through booking.com.

    Are you able to check this for us please?

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    M Adamopoulou

    Hi Lisa-Burrows and welcome to the forum. As Laura stated above I think you have to contact booking.com. following her instructions. “How can I get in touch with Booking.com? If your question can’t be answered by another partner, please send a message through your Extranet inbox or find your contact number.”
    Take care.

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    Drchanaye

    Hi Lisa Burrow,

    If you hit the button saying "Pre payment needed" or something like that, you can get the credit card information since date of reservation. You have to record it and charge it (by using your POS) according to your cancellation policy. And don't forget to ask the client to sign on the charged paper.

    Good luck!

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