I have been a partner with Booking.com for less than a year. The letting business has gone well and 90% plus of our bookings have come through Booking.com. However, twice now Booking.com has double booked our rooms.
We only have 3 rooms to let in the house we live in. On the first double booking occasion by Booking.com we reported it to them. We got no response at all. In the end my partner and I vacated our own bedroom and slept on the sofa to accommodate the extra booking. Not acceptable.
Recently we had another double booking created by Booking.com. This was our premium room and we have no alternative (and equivalent) room to offer. We requested that one of the bookings be cancelled. Belatedly we were asked to find alternative accommodation for the guest we requested a cancellation for, due to Booking.com's error, which we declined to do. Now Booking.com has said they will seek alternative accommodation for the cancelled guest. In a patronising manner they said that on this occasion they would not charge us commission (on the cancelled booking).
This is totally unacceptable. For goodness sake Booking.com fess up when you get things wrong. Own up to it. Deal with it and do not pass off the responsibility for your failures to your partners. If you want to grow a successful business, stop just going through due process and box ticking and start reacting in an appropriate manner.