need to cancel a room that is part of a wedding party

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    M Adamopoulou

    Sorry Alison to hear your struggles.  I think you did the best you could do. Arranging also transportation was very thoughtful of you. I would suggest you send a message through your Extranet inbox explaining the situation to BDC  letting them understand  that you did the best you could to satisfy your guests.

    Wish you good luck.

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    jaybeegee

    When I had a similar situation and there is a genuine reason to cancel a booking I dealt with booking.com rather than the guest! I found an alternative apartment in the area at the same price and booking.com organised the change and I did not pay the penalty or get any grief from the guest!

    You can either try the same or cancel the booking on the basis that the guest did not pay the deposit to secure the booking!

    GL!

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