Tricky guests

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    Usually when we're afraid of a bad review, we become more tolerant. 
    I personally would charge extra with no doubt in this particular case... but I have 550 reviews so my overall score is solid, one bad review doesn't make the difference.

    In your position I would probably react the same and wouldn't charge extra. I can tolerate 1 - 2 douchey guests per year. But if this would be happening too often, then the story would be different. 

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