I was cheated by the customer from booking, what should I do? help please?

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  • Dear Taylan,

    Yes there is. 

    Go to the Extranet, Reservations, search for the booking in the search tool and at the end of the table should be this section:

    You download those(whichever applies) and send it to your bank, who can then get the money back from the guest's bank.

    This is a chargeback case where card was not present, therefore the guest filed the following type of complain: "Card not present - Fraudulent transaction"

    Hope that helps,

    Best regards,

    Zsolt - www.thuild.com

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