Can't sync calendar from Airbnb

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17 comments

  • Avatar
    jaybeegee

    never had a problem syncing with multiple other calendars but I see the comment alot!

    double check you are following the step by step instructions here https://partnerhelp.booking.com/hc/en-us/articles/115005213509

     

     

  • Avatar
    M Adamopoulou

    -jaybeegee I agree with you. Andy double check that  you are following exactly the instructions. I have sync my calendars using my monthly view calendar.  Double check that you are copying the right URL address...

    I am sure you will get it. Good luck...

  • Avatar
    Lorenzo Allori

    Having the same problem.. no one seem to help.

  • Avatar
    M Adamopoulou

    Hi! Lorenzo-Allori have you followed the BDC guidelines???

  • Avatar
    Lorenzo Allori

    Sure! I am not sure if I can post a video here. If I can I will make one for you guys to let you see how I did procede.

     

     

  • Avatar
    Lorenzo Allori

    Thanks for the link.

     

    I did follow those guidelines but I still have problems, check this video that I made to show you the problem:

    https://monosnap.com/file/LRjBWSM7kgEicmgy8G5hbMEkHjoHsJ 

  • Avatar
    M Adamopoulou

    -Lorenzo-Allori I am sorry I cant read what is written in the video.  Double check and make sure you have the  correct URL address to copy.

    Wish you luck...

  • Avatar
    Tyhiraethafanforest

    I'm having the same issue and have followed the instructions to the letter. If it was user error then I'm guessing the other three platforms I successfully linked wouldn't have worked either, but they did. 

  • Avatar
    Tyhiraethafanforest

    I think I have a solution. I just called the helpdesk and while they were debating the problem, I went to my AirBnB platform - deleted the Booking.com calendar - went back to Booking.com and imported the calendar link that the AirBnB sent me via IM yesterday just to be sure - and it worked. I then re-exported the booking.com calendar back into AirBnB.  

    There's a glitch in there somewhere for sure as the other three were all straight forward but I hope this works for Andy and Lorenzo too. 

  • Avatar
    Andy

    It says it's failed, but actually it hasn't. It's sinching OK.

  • Avatar
    Lorenzo Allori

    Yep!!! It says it's failed, but actually it is sincyng!!!

    So even if it says that the address is wrong, go to the syncing row and refresh it!!

     

  • Avatar
    M Adamopoulou

    Lorenzo did you manage to sync your calendars???

    If it is sync dont forget to refresh and check out that it works after having bookings....

    Wish you well.

  • Avatar
    Alexandra Lungu

    Hi,

     

    I am having the same problem. The calendar is valid but I cannot import it into booking as it gives me the same error message that Lorenzo has.

     

    Is there a reported issue for this?

     

    Thanks!

  • Avatar
    Chris Hilton

    I am having the same problem,

    The URL code which AirBnB gives is invalid. When I paste the code into Booking.com site I get an error message of

    "This iCal URL isn't valid – please try again."

    Anyone else have this problem and were you able to resolve?

  • Avatar
    Rhocela Pasigna

    Same issue here. The sync suddenly stopped working without any notifications so it got me into trouble when there was an overlap with my airbnb guests.

    Tried to send a feedback through the feedback link a couple of times - no response.

    Does any one how to fix this? Otherwise, please advise how to hide or disable my listing (even if i have existing bookings)?  -- even that seems trivial. I'd rather just disable my listing here.  

  • Avatar
    Chris Hilton

    I have spoken to both platforms and has left me with little confidence in resolving the problem.

    As most of my bookings now come through Booking.com I have decided to remove instant booking on AirBnB, Guests can only request to book, so the possibility of a double booking has now been removed.

    But it does mean that my listing has a much lower ranking on AirBnB so will get less views, but it will give me peace of mind until the issue is sorted and then can return to instant bookings.

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