r
1

NO PAYMENT FROM BOOKING.COM in THREE MONTHS

I dont understand how I have had 5 bookings with booking.com over the past 4 months and no payments have been received. All my Airbnb payments are sent a day after the guest checks in. I spoke with a really helpful consultant at booking.com earlier who told me that they hadn't actually collected the money yet from 4 of the guests that had stayed .. in feb and march (its now April) 

HOW CAN A GUEST STAY and money has not actually been collected by booking.com ?? This seems ludicrous to me?? 

I have 4 invoices for amounts that I am meant to pay and not one payment has been received im owed over $2000 ... has anyone else had this problem ? 

Is there a way to ensure that payments have been collected before your guest stays?

Or is this just booking.com protocol?

 


b
11
BrookAve 4 years ago

 

Hi

 

Strongly advise you actually contact the finance department.

 

Kind Regards

Profile picture for the user m
10
M Adamopoulou 4 years ago

Hi! Rachel,

Your can request to have "Payments by booking.com." its an excellent solution.