Dear Customer Relations Please check the email below, and also all the conversation with the guest, and try to HELP HIM ERASE THE BAD NOTE, as he didn't mean it at all...
Thank you for your help
From: *** *** via Booking.com Sent: Sunday, May 19, 2019, 6:46 AM To: info@atlas-romis.com Subject: Re: Aveți un mesaj de la Atlas Accommodation Studio Romana de Lux
Confirmation number: ***
You have a new message from a guest *** *** said:
Hy, sorry for my late response to you but I try to erase the bad note, unfortunately, the booking doesn’t let me do that. Thank you for understanding.
Reply
Reservation details Guest name: *** ***
Check-in: Wed 1 May 2019 Check-out: Sun 5 May 2019
Property name: Atlas Accommodation Studio Romana de Lux
*Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy and Cookie Statement. The content of this message was not generated by Booking.com, which means that Booking.com is not responsible or liable for its content. This message is inappropriate or contains spam Reservation ID: ***
Hi, We are still reciving Reservations despite we have closed Booking 4 Reservations. As always is imposible to contact someone from booking over the Phone
hmm strange I have heard the guest can edit instead so that would have bee nthe way to do it.
click edit then replace all with a few stars.