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Celebrating our 2018 Guest Review Award winners

Meet Angelo, who runs a small B&B in Southern Italy. Find out how he earned a review score of 9.6.

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Chris Gregg

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      • Activity overview
      • Posts (2)
      • Comments (13)
      • Chris Gregg commented, 07 November 2018 23:05

        1. Community
        2. Great guest experiences
        3. My secret to incredible guest reviews

        Hi Wendy, From your post I would think that is a mistake. I would contact the guest and ask them did they mean to give that score and ask for feed back on what you could do to improve guests stay. ...

      • Chris Gregg commented, 21 September 2018 12:34

        1. Community
        2. Great guest experiences
        3. My secret to incredible guest reviews

        Hi Akwador, The property I have going for 2.5 year has 154 reviews its at 9.9 and the other going a year middle of October has 55 reviews and its just gone to 9.8. Would be as much as people with l...

      • Chris Gregg commented, 21 September 2018 11:05

        1. Community
        2. Great guest experiences
        3. My secret to incredible guest reviews

        Hi Akwador, I think you are right if I had more rooms... You are doing well with a score of that and if your competition is lower then happy days. I also agree with what you say that people give gr...

      • Chris Gregg commented, 23 August 2018 09:08

        1. Community
        2. Boosting your property performance
        3. Setting up and opening for booking - when my calendar page says I am closed for bookings?

        Call 02086128000 for booking.com they are very good most of the time.

      • Chris Gregg commented, 21 August 2018 22:39

        1. Community
        2. Boosting your property performance
        3. Setting up and opening for booking - when my calendar page says I am closed for bookings?

        Call booking they are very helpful on phone. The odd time you get someone who doesn't know. Just try again.

      • Chris Gregg commented, 18 August 2018 08:58

        1. Community
        2. Great guest experiences
        3. My secret to incredible guest reviews

        Hi All, I have a 9.9 for reviews in both my place one going a year and the other 2.5 years. I think reviews is the most important thing there is to get more business. Unfortunately Booking com  don...

      • Chris Gregg commented, 06 March 2018 15:42

        1. Community
        2. Guest payments & finances
        3. Guest cancels, what do I do now?

        If you go on to your extranet then go to property then policies you can go through it there. It will only change future bookings not ones already booked. Play about with it til you are happy.

      • Chris Gregg commented, 06 March 2018 15:30

        1. Community
        2. Guest payments & finances
        3. Guest cancels, what do I do now?

        Hi All,  Very interesting read from you all. I thought I'd throw my 2 cents (2p in uk).  I've run a very small operation for last 2 years and so far have had very few cancellations. Due to the bad ...

      • Chris Gregg commented, 08 February 2018 11:17

        1. Community
        2. Tips & tricks
        3. Channel managers auto messaging integration

        Hi Richard, I was told on the phone to put it in as feedback but the place they told me to go I ended up here. I have sent it as an email as well and was told to go to help then feedback but ended ...

      • Chris Gregg commented, 06 February 2018 13:04

        1. Community
        2. Tips & tricks
        3. Ironing Tip

        Hi Sergiu, I don't know where you are based but for me ironing is a pain. I take it to a laundry service and for abit less than £25 i get bedding for 2 singe bed and 2 doubles washed dried and Iron...

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