Paul Johnston
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Paul Johnston commented,
I have found that if you have a single property it is very difficult to maintain a place on the preffered partner program. It's virtually impossible to meet the conversion rate criteria demanded by...
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Paul Johnston commented,
I find the preffered program very inflexible if you only have a few rooms. Even though my propoerty has a 9.5 star rating and is almost exclusivly booked through BDC they took me off the program be...
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Paul Johnston commented,
We have Holiday Apartments in Brighton UK. We take payment in advance (50% non refundable on booking - and the balance 30 days prior to arrival, again non refundable) We take a security deposit too...
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Paul Johnston created a post,
Trivago Hotel Pro - sharp practice - anyone else affected?
Trivago Hotel Pro uses very aggressive and underhand practices to renew subscriptions for it product (without giving any notice whatsoever). The service is pretty useless too, as they recently stop...
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Paul Johnston commented,
What a shame. But this is something that will happen regularly without a vetting process I'm afraid. My own feeling is that if you leave it until they arrive to get a look at their passport, you ha...
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Paul Johnston commented,
Good idea Lorraine, good idea - we do something similar, but using an online form that the guest must complete before we proceed with the booking. Just be aware that many guests dont read anything ...
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Paul Johnston commented,
Hi, This is a prolem with all instant booking platforms of which booking.com is the biggest. It has taken us many years and "tweaks" to our processes and the fine print to get it "ri...
