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Robert
I'm a member of big family. Student, with enough experience in the sector of tourism. I have two jobs: in hotel on the reception and at home (family business). Main motivation for dealing in tourism is actually satified, nice and handsome guests. I become member of this forum for the purpose of acquiring knowledge and solving problems. Communication today begin one of the most powerful tools in this business. This partner forum is very good way to be educated and learn some interesting facts.
Hi Pibomarco,
Thanks a lot for comments and help! It is pleasure to meet experinced man like you who is ready to help with comments. I am aware that professional pictures are better than ordinary taken with best mobile phone.
Very interesting and above useful comment!
Thanks a lot for help!
Best regards,
Robert
Hi Baronray,
Thanks a lot for your comment! I also noticed that people from some countries are causing problems for us with reservations and then cancellations. I noticed in last few weeks that people from some countries are making reservations and on the end they not arrive. I contacted Booking.com and they said that numbers of mobile phones are not valid like the official e-mails.
It is not clear to me whether this is what some guests are playing or trying to do something. What people can think in these situations? Nothing. They reserve and not arrive and maybe in other case other guests are seeing that we are sold and they don't have opportunity to reserve in our apartment.
This is a new kind of problems. But people from the same countires. I know that a lot of people making reservations on more objects to see which is cheaper and then cancell. A lot of people are making plans for a year before season. That is not possible because it is long period to make plans. They reserved year before season and then few weeks before arrival they just cancell.
Thanks a lot for this useful comment!
Best regards,
Rober
Hi Pibomarco,
Thanks, but many thanks for your comment! You say to me a lot of interesting facts which is also very useful! I heard a lot about Genius guests. I think for us the most important fact is that they spent more than ordinary guests and that they have less cancellations and, most important, 0 or no shows.
Thanks a lot for comment which is very useful and helpful!
Best regards,
Robert
Hi Lenadri,
Thanks a lot for respond.
We are careful people. We are not in this business only for the money. However, you have to be a man and behave like a man. I am not polite man who will make divisions between people.
But in our case you have to know something (I hope you will not be angry, this is only comment, not criticizing): we invest quite a lot of money in this business. We try to be simple, but nice and helpful people. But when you have 3 reservations from the same asian country who behave similar, what a man can think about that people?
But guests have to think that they are representing their countries and behave accordingly. If they behave so rude, what is conclusion? Simple, bad people and it is finished. We have our rules which are normal and similar with other rules in other objects. Guests are under our roof in our apartment. That means that they have to behave wiith our rules. I think a lot of people think like we think.
We are serious people in this business. We consider our work very serious and we do not really want to have a job or even deal with people who do not value our rules and our efforts. When someone cause damage of few hundred euros, what you can do in that case? We have nothing to do with such a group of people.
I hope you understand what we have opinion like this.
Thanks a lot with this comment!
Best regards,
Robert
Hi Ercando,
Very interesting topic! We also have problems with one asian country which makes a lot of problems and mess in our apartment. The interesting fact is that some people don't know how to use some gadgets. Is that poorness or some other reason, I don't know.
I contacted Boking.com and they says to me that we don't have an option to make limit for the guests from some countries not to make reservation in oour object.
But I think in the future they have to make mechanism to set limit to people from some countires because they think they can do everything when they pay reservation. But that is not true. On that way we can maybe reduce some problems we don't need to have!
Thanks a lot for this interesting topic which is very useful!
Best regards,
Robert
Hi Lenadri,
I am delighted that my advise and my example helps you! I think that is sense of this forum to help each other in a lot of cases. You have a lot of experience and you will help me and other forum partners, and we know something that help you.
I have an idea that you maybe have to re-add your opportunity, but I wasn't sure 100%.
We now solved one problem and have smart conclusion! I don't have enough experience in this job, but I'm trying to learn a lot and give my best to help other people what I know!
I hope we will have enough reasons to communicate again! Thanks a lot for a help!
Best regards,
Robert
Hi Yew Bh,
Thanks a lot for respond. I know understand that, if you have good grade you will be on the higher position on the list of accomodation objects. If you give the Booking.com higher comission (16,17 or even 18%), that means that Booking.com will put you on the higher position. A lot of interested guests, more reservations. I know understand that is very simple rules for the reservations and success in this business.
Thanks a lot for comment of our success. 9.9 is results of hardworking job with the guests.
Thank you so much for your comment which was very interesting and helpful.
Best regards,
Robert
Hi Wightgal,
Thanks a lot for respond. We don't have a lot of properties in our area which serve breakfast to guests. If I would like check the prices in our country it will not be good. Why? The answer is simple. We are serving homemade breakfast which is not same like breakfast with products which is bought in the supermarket. If you understand me. That is the point. We are not serving story that breakfast is homemade (bought in the supermarket). We are trying to bring unique homemade breakfast which will not be served on any other place.
But your idea with question to make profit have a sense. If you would like to make the profit you have to set the price for the profit. That is very interesting idea.
Thank you so much for your comment which was very useful and helpful.
Best regards,
Robert