1. Community
2. Boosting your property performance
3. Question of the Week: Pricing strategy for your property. How do you pick one?

@Corinne Orde our b&b with just 3 suites and staffed only by the owners sounds as if it may be like yours. We too work our butts off at busy times with heavy turn around.  I understand the guil...

1. Community
2. Homes & apartments
3. What are the "nice-to-have" amenities your guests love?

1. A good selection of quality self serve beverages both in rooms and in shared lounges.  2. Home baked goods or preserves, cookies or cake on arrival and home made preserves on meal tables, provid...

1. Community
2. Boosting your property performance
3. Question of the Week: Pricing strategy for your property. How do you pick one?

Put yourself in the position of a guest before they book.  Type into Google "accomodation" and the name of your district. See what potential guests see. Choose an accomodation provider wi...

1. Community
2. Boosting your property performance
3. How to get more bookings in low season

You cannot make people want to come to your region if they want to be somewhere else. So if your region has a slow season you must provide a reason for people to attend. Do you have an "experi...

1. Community
2. Tips & tricks
3. Tips for sales and marketing of a Hotel ?

Your past clients will tell you a lot about where you can best promote your accomodation and services. Both directly and indirectly. If you get lots of wedding guest clients then contact the recept...

1. Community
2. Tips & tricks
3. How do I set up a Family Room

Booking.com extranet room specifications ask can extra beds (E.g. single or children's beds) be added to the room. You need to find the box and tick it. You will also need to check your standard ro...

1. Community
2. Tips & tricks
3. How often do you replace the linen on annual basis?

We have not yet had to replace any linen ( still in first year of operation) but are trying to prevent the stain problem by offering free personal and cleaning products. E.g. makeup removers in the...

1. Community
2. Tips & tricks
3. multiple bedroom block bookings

We have a similar situation to your premises David.  We have had guests book two or three rooms, adjoining, in a single  booking. They just have to pay attention to the booking form. If you use an ...

1. Community
2. Tips & tricks
3. Reviews do you answer

You can't change someone's opinion completely or make a poor review go away. You should however respond to all negative reviews, addressing the general guest population in order that future readers...

1. Community
2. Tips & tricks
3. Guests not reading messages

In most regions bcc offers an automated email response system, however you need to switch it on. These emails are accessed by guests through the booking.com site and should be available to guests o...