if the room is not ready , I offer them to have a coffee or even a beer in the restaurant on our expense. Most of the guest are taking the offer , ones in a while we get one who can not be pleas...
a big enough damage deposit usually helps to keep in mind the house rules better then any explanations .:)
I just have one guest like that. Clean , smart , friendly. Its such a pleasure to have him. He gives me a boost to not hate people after summer season:) Its interesting to be in a customer servic...