What happens when I get a booking?

As soon as you enter your availability in our system, your property becomes bookable on Booking.com, and your guests can start making reservations.

When a customer makes a booking, it’s immediately confirmed in our system – there’s no reason for you to take any action to accept the booking. If the guest is paying by card, you’ll receive a notification with the guest’s card details, so you can charge any deposits or guarantees that you might have set up in the system.

We’ll send the guest a confirmation email, and your availability will be automatically updated in our system. If a guest takes the only available room you’ve uploaded to the system, you’ll no longer be bookable on Booking.com.

If you need to contact your guest, you can do it using our system with just a couple of clicks.

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