Are you looking for more info on how to set up your payment policies for guests? Check out the steps below, depending on your property’s preferred method. Click on the Property tab on the Extranet and select Policies to make any relevant changes.
If you accept credit cards
Select which cards you accept and which you can charge (Booking.com doesn't charge the guest). In some countries, we can enable our online payments system. Find out more in this article.
If you don’t accept credit cards
Don’t worry if you can’t accept payments by credit card. This won’t stop you from receiving timely payments from guests. The guest will decide how they want to pay and we’ll charge them on your behalf (including all taxes, etc.), making sure they pay in full before they arrive.
You’ll receive a bank transfer on the 15th of each month, covering all bookings with a check-out day within the previous month. You can update your bank details on the Extranet by clicking on Finance and Bank Details. (The guest will never transfer the amount to you directly).
You can easily set up and adjust your own deposit or prepayment policy on your Extranet. You’ll find simple instructions on how to do this here.
Setting up taxes and fees
On the Extranet, you can add your VAT number (if needed). Go to the Property tab on the Extranet and select VAT/Tax/Charges.
Here you can also add city tax, selecting the most common in your city, or a different value. If you apply a customized tax price, you can decide to incorporate this into your rates, or show it as a separate charge on your property’s Booking.com page when the customer looks at prices.