Understand why guests cancel and learn some simple tricks to reduce your cancellationsCheck your cancellation rate
Guests often cancel when they don’t receive timely—or any—replies from properties after making a request. To respond quickly on the go, download the Pulse property management app and try the instant messaging feature. You’ll find great tips here for messaging guests.
Guests who book on mobile devices tend to cancel less. You can appeal to guests like these by adding options that make booking from a mobile device even easier like Last-minute without credit card, No credit card details for domestic bookings, and No address details needed
Open up last-minute availability
Last-minute bookers tend to cancel less, so make sure you’re visible and available to these potential guests to sell more rooms. Learn how to add more availability here.
Reduce length of stay restrictions
Guests who book shorter stays tend to cancel less, so uploading availability without minimum stay restrictions is a great way to attract guests like these. Learn how to change restrictions here.
Offer a (fully) non-refundable rate
Adding a non-refundable rate can help reduce cancellations and secure guaranteed payment for reservations. You charge guests in advance, meaning you'll secure vital revenue – even if your guests cancel, make changes or don’t show up later down the road.
Just keep in mind that offering only non-refundable rates can result in fewer overall bookings. It’s important to offer both refundable and non-refundable rates since some guests are happy to pay up front if they get a good deal, while others prefer more flexibility when it comes to payment.
Try a stricter cancellation policy
Another way you can reduce cancellations is with a stricter cancellation policy. For example, you could shorten the window for guests to cancel free of charge. This can give you enough time to get your rooms back on sale so you don’t lose out on revenue.
Just remember that stricter cancellation policies can also result in fewer overall bookings.
Find out how to change your cancellation policies.