Note: Payments by Booking.com isn't available everywhere yet. We'll contact you when this payment service is available for your property.
- When will I receive payment and how long does a bank transfer take?
- How do you calculate my payment and which reservations are included that month?
- Where do I find the commission invoice and remittance advice?
- Why is the total reservation amount on my invoice different from the reservation amount on my remittance advice?
- Who sends invoices to my guests?
- What happens if I need to refund a guest?
- Why do I receive an invoice if I don’t have to pay it?
- Why do I need to provide a Direct Debit form when using Payments by Booking.com?
- How do I add/change my bank details, and how long does it take for these to take effect?
- How do I opt out of receiving online payments?
- What about cancellations, no-shows, and modifications?
When will I receive payment and how long does a bank transfer take?
If we make your payment through bank transfer, you’ll receive it over the course of the month after the guest checks out. We’ll transfer the payment by the 15th of the month, but bank transfers might take up to a few days, depending on your bank.
How do you calculate my payment and which reservations are included that month?
We calculate the monthly payment by subtracting your unpaid invoices from the remittance advice. The remittance advice is a document showing the total revenue earned from your reservations with a departure date during the previous month.
The final amount transferred to you = the remittance advice – invoices
Where do I find the commission invoice and remittance advice?
You’ll find these documents on your Extranet. Log in and click on the Finance tab. Select Invoices from the list, and you’ll see a record of payments.
To see your remittance advice, select Payments from Booking.com. To check your invoices, select Payments to Booking.com.
All documents can be downloaded as a PDF by clicking on the document number.
Why is the total reservation amount on my invoice different from the reservation amount on my remittance advice?
The total reservation amount on your invoice includes your room rate amount only.
The total reservation amount on your remittance advice is your room rate amount plus all additional fees (excluding city tax).
This means that the total reservation amount on your remittance advice can also include cleaning, parking or breakfast fees. We don’t charge commission for these services.
Who sends invoices to my guests?
Since the reservation agreement is created between you and the guest when they book at your property (and the guest is charged on your behalf), you’ll need to provide an invoice for them at check-out. This can be on paper, by email, or both.
Keep in mind that Booking.com won't send you the invoice for the room reservation to you or the guest – that's your responsibility towards the guest.
The point when the guest is charged might have tax implications for you. If you have questions about this, check this article on local taxes.
What happens if I need to refund a guest?
There’s no additional action required from you– just go through the usual process to start the refund. The guest will then be refunded for you and the payment amount will be excluded from your next bank transfer. This will be shown on your Remittance Advice.
Why do I receive an invoice if I don’t have to pay it?
We send you invoices for legal purposes. Since you have a contract with Booking.com, we'll always send you an invoice. We recommend you keep these invoices for accounting purposes.
In the exceptional case that your invoice amount is higher than your remittance advice amount, you’ll need to pay the difference.
Why do I need to provide a Direct Debit form when using Payments by Booking.com?
The Direct Debit form is required as an approval to deduct funds from your bank account in the event that the invoice amount is higher than your remittance advice value. In this case, you’ll need to pay the difference.
How do I add/change my bank details, and how long does it take for these to take effect?
You can add/change your bank details on the Extranet by clicking on the Finance tab and selecting Bank Details then Bank Details for Receiving Payments.
Click on the Edit button at the bottom of this section. It takes 5 business days for the bank account to be activated in the system.
Keep in mind that, for legal reasons, your bank details should be registered in the same country as your property.
How do I opt out of receiving online payments?
Open the Property tab and click on Policies. Scroll down to the section about guest payment options, then click on the Change/Add details button and select No when asked if you want to allow online payments. Click Save when you’re done.
Any reservations already made using this payment method won’t be affected by opting out. You’ll receive these payments before the 15th of the following month.
What about cancellations, no-shows, and modifications?
If there’s a cancellation, a no-show or a modification, and you’re owed any money, you’ll receive this with your next bank transfer. You can edit or add new bank details for receiving these payments on the Extranet. Just select the Finance tab and click on Bank Details.