Payments by Bank Transfer

Note: Payments by isn't available everywhere yet. We'll contact you when this payment service is available for your property.

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If we make your payment through bank transfer, you’ll receive it over the course of the month after the guest checks out. We’ll transfer the payment by the 15th of the month, but bank transfers might take up to a few days, depending on your bank.

We calculate the monthly payment by subtracting your unpaid invoices from the remittance advice. The remittance advice is a document showing the total revenue earned from your reservations with a departure date during the previous month.

The final amount transferred to you = the remittance advice – invoices

You’ll find these documents in your Extranet. Log in and click on the Finance tab. Select Invoices from the list, and you’ll see a record of payments.

To see your remittance advice, select Payments from To check your invoices, select Payments to

All documents can be downloaded as a PDF by clicking on the document number.

The total reservation amount on your invoice includes your room rate amount only.

The total reservation amount on your remittance advice is your room rate amount plus all additional fees (excluding city tax).

This means that the total reservation amount on your remittance advice can also include cleaning, parking or breakfast fees. We don’t charge commission on these services.

If you're using the Payments by option, we charge the guest on your behalf – so you don’t have to change your day-to-day operations.

But since the guest made a reservation at your property directly—and as a result has an agreement with you for the reservation—you’ll need to provide an invoice at check-out either on paper, by email, or both.

Note that we can’t send you the invoice for the reservation. It must be issued by you. will assist with the process of refunding the guest.

If you're receiving payments for your reservations from us through bank transfer: There’s no action required from your side. We’ll refund the guest and this amount will be excluded from our payment to you.

We send you invoices for legal purposes. Since you have a contract with, we'll always send you an invoice. We recommend that you keep these invoices for accounting purposes.

In the exceptional case that your invoice amount is higher than your remittance advice amount, you’ll need to pay the difference.

TThe Direct Debit form is required as an approval to deduct funds from your bank account in the event that the invoice amount is higher than your remittance advice value. In this case, you’ll need to pay the difference.

ou can change your bank details in the Extranet by clicking on the ‘Finance’ tab, selecting ‘Bank details’ then ‘Bank details for receiving payments’.

Click the ‘Edit’ button at the bottom of this section. It takes 5 working days for the bank account to be activated in the system.

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