How can I find out the amount I’ve been charged on an invoice?

Keep in mind that commission invoices are based on the departure date of your reservations during the previous month.

Changes and cancellations: Any changes or cancellations must be updated in our system within 48 hours of the guest’s departure.

You can make these changes by following these steps:

  1. Log on to the Extranet and select Reservations.
  2. Click on the relevant reservation and select which options apply under Update this reservation, on the right-hand side of the page.


For more info, it might be helpful to take a look at this: A step-by-step visual guide for reconciling your reservations with your invoice

Have you received an additional invoice, as well as your regular commission invoice? You can find out more about it here: Why am I receiving an additional invoice?

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