I pay my invoices by direct debit. How long after I get my invoice will my account be debited?

Once an invoice is issued, we’ll debit your bank account 14 days later. Remember that direct debit processes take 4 to 5 days to complete.

The invoice will appear as paid (showing in green) on the Extranet as soon as a request is sent to your bank for payment.

If the direct debit doesn’t go through, the invoice will appear in red (i.e. unpaid) on the Extranet.  

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