If you need to change your property's address, it's easy. Just send us a message by following these steps:
- Go to the Inbox tab on the Extranet and select Booking.com messages.
- Click Compose new message and choose Property details as the topic.
- Include your new address and the reason for the change*. Your request will be reviewed by our team, then updated in the system.
- We’ll contact you within 2-5 days to let you know the change is complete.
*Depending on the reason for the address change, you may need to send us a copy of a utility bill (gas, electricity, water, sewage, phone, or municipal taxes) as proof. You can attach it as a file while composing your message.
It’s important that we know about any address change as quickly as possible. This will help us avoid showing incorrect info showing on your Booking.com page and on guests' booking confirmations.