How can I improve and maintain my reply score?

Here are some tips on how to get a 100% reply score and maintain it:

  • Make sure you have the correct email address listed in your contact details, and remember to turn on email notifications. Click on the Account icon on your Extranet to update these settings.
  • On your Extranet or in the Pulse app, create quick-reply templates for the most common guest requests and questions. This will save you time and help you respond faster.
  • Check and reply to your messages throughout the day and if possible, during evenings and weekends.
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