How can I change the details that appear on my invoice?

You can make changes to the following sections of your invoice on the Extranet:

  • "For the attention of"
  • Address
  • Zip/Post Code
  • City
  1. You can check your details by clicking on the Finance tab on the Extranet, then selecting Invoice Details.
  2. If you need to make any changes, just send us a message through your inbox by selecting Invoices & Credit Control as the subject. A member of our team will contact you to make the changes.

Important

Note that changes cannot be made between the 1st and the 7th of every month during our billing cycle.

If the legal name of your property is changing (i.e. how it appears on your invoice), please let us know as soon as possible by sending a message through the Extranet.

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