What should I do if my channel manager and Booking.com Extranet aren't synced properly?

If you notice a difference in the prices on your Booking.com Extranet, first check if you have a deal on that rate, like a last-minute deal – this could be the reason for the reduced price.

Sometimes it can take up to 5 minutes for changes to be processed and synced. If your channel manager has a refresh option, try that.

Alternatively, check if all rooms and rates are mapped between your Booking.com Extranet and property management system (PMS) – some might require a manual update. If you need additional support with this, contact your provider.

Otherwise, follow your provider’s specific instructions on how to sync your PMS with connected channels like Booking.com.

Back to Home

Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.