What should I do if my prices on Booking.com are different from my channel manager?

If you notice a difference in the prices on your Booking.com Extranet, first check if you have a deal on that rate, like a last-minute deal – this could be the reason for the reduced price.

It can sometimes take up to 5 minutes for changes to be processed and synced. If your channel manager has a refresh option, try that.

Alternatively, check if all rooms and rates are mapped between your Booking.com Extranet and your property management system (PMS) – some might require a manual update. If you need further support with this, please contact your provider.

Otherwise, follow your provider’s specific instructions on how to sync your PMS with connected channels like Booking.com.

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