I use a channel manager, but I'm not receiving emails about reservations. What should I do?

We'll email you with reservation details if the provider fails to retrieve the information. If this is happening regularly, contact your provider to resolve it.

At any point after booking, you can always check all reservation details on your Booking.com Extranet (in the Reservations tab).

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You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.