I recently set up a new basic non-refundable rate, but I'm not receiving email notifications. What should I do?

It’s best to first check that these reservations are actually all basic non-refundable rates.

It might be that a reservation hasn’t come through from your channel manager provider. If this is the case, contact them directly.

If this is a recurring issue, contact the Booking.com Connectivity Team using your Extranet inbox, so they can check your settings.  

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