If you haven’t received an email about a booking:
Double-check your inbox, since it might have ended up in your junk mail. You can also check the contact details that we've registered for your property. You can check these and make any changes by clicking on the Account tab in the top right-hand corner of the Extranet, then selecting Contacts.
If none of the above applies, contact your channel manager provider who can check if they received the booking details. If they didn’t, then they can reach out to the Booking.com team to resolve the issue.