The details I received from my channel manager are showing differently than a guest’s booking. What should I do?

If the number of reserved rooms in your property management system (PMS) differs from the reservation details on the Extranet, check this with your provider.

If you think it’s a mistake on the guest’s part, tell them to call the Customer Service Team.

Back to Home

Can't find what you're looking for?

You can easily find the information you need by sending us a message via your Connect inbox. We'll receive it immediately and aim to respond within 24 hours. For immediate assistance, you can call us on any of the phone numbers that you'll find listed in your inbox.